TheLoops

Supercharge your Support Operations with AI. TheLoops provides visibility, insights, and automations for operational efficiency and customer retention.

In today’s fast-paced business environment, providing exceptional customer support is crucial for the success of any organization. Customers expect quick and efficient resolutions to their issues, and businesses need to find ways to streamline their support operations to meet these demands. This is where TheLoops Intelligent Support Operations platform comes in. With its AI-powered capabilities, TheLoops offers a comprehensive solution to supercharge your support operations, enabling you to deliver exceptional customer service while optimizing your processes for maximum efficiency.

See beyond your support stack

One of the key features of TheLoops is its ability to integrate product signals and customer data, allowing you to gain insights beyond the confines of your support tools. With TheLoops, you don’t need a data scientist to make sense of your data. By combining various data sources, TheLoops provides you with a holistic view of your customer support operations, enabling you to understand what’s happening outside your support tools. This enhanced visibility empowers you to make informed decisions and take proactive measures to address customer issues effectively.

Know your leading indicators

Understanding the impact of customer interactions is essential for driving business outcomes. TheLoops offers a unique feature called Impact Analysis, which scores every customer interaction based on revenue at risk, sentiment, and product usage. By leveraging AI algorithms, TheLoops provides real-time insights into the potential impact of each customer interaction. This empowers you to prioritize and allocate resources more effectively, ensuring that you address high-risk issues promptly and allocate the right level of support to maximize customer satisfaction and revenue.

Get ahead of escalations

Escalations can be detrimental to customer satisfaction and revenue. TheLoops Escalation Prediction feature is designed to identify at-risk tickets before they escalate. By analyzing various data points, such as ticket history, customer sentiment, and product usage, TheLoops can accurately predict which tickets are likely to escalate. Armed with this information, your support team can proactively reach out to customers, resolve their issues, and prevent escalations from happening. This proactive approach not only improves customer satisfaction but also protects your revenue by reducing the number of escalated cases.

Build your support workflows

Efficient support workflows are essential for delivering consistent and high-quality customer service. TheLoops provides a low-code platform that allows you to configure processes and automate resolutions without the need for an engineer. With its intuitive interface, you can easily design and customize support workflows according to your specific requirements. Whether it’s automating repetitive tasks, routing tickets to the right teams, or implementing self-service options, TheLoops empowers you to optimize your support workflows and ensure smooth and efficient operations.

Upskill your agents

Your support agents are at the forefront of customer interactions, and empowering them with the right tools and insights is crucial for delivering exceptional support. TheLoops Agent Assist & Monitoring feature provides agents with valuable insights and context alongside tickets, enabling them to understand the customer’s history and preferences better. Additionally, TheLoops offers detailed agent performance reports and conversation views for managers, allowing them to monitor agent performance and provide targeted coaching and training. With these capabilities, you can upskill your agents, improve their efficiency, and ultimately enhance the overall customer experience.

Conclusion

TheLoops has proven its value to numerous organizations, as evidenced by the success stories shared by satisfied customers. ServiceRocket experienced three times more visibility into their support operations, enabling them to generate reports more efficiently. Blueshift achieved a 40% reduction in customer churn by leveraging TheLoops’ insights to gain a contextual understanding of their customers. Upstart reduced customer churn by 25% by leveraging TheLoops’ risk scoring capabilities to predict and prevent churn.